This is a plain-English agreement between you (the customer) and Owl Web Works (us, "we"). We've written it in everyday language because we believe contracts should be readable, not intimidating. If anything here is unclear, email us at support@owlwebworks.com before you place your order and we'll explain.
When you place an order with Owl Web Works (by clicking "Place My Order" or signing a written agreement), you agree to these Terms of Service and our Privacy Policy. These terms apply for as long as you have an active account or subscription with us.
You confirm that you are at least 18 years old, authorized to enter into this agreement on behalf of your company, and that all information you provide is accurate.
Owl Web Works provides website design, development, hosting, client portal software, and related services to security companies, private investigators, bounty hunters, public safety services, and similar professional businesses.
The specific deliverables depend on the plan you ordered. Plan details are described on our pricing page and in your order confirmation. Plans may include any combination of:
We may use third-party services (such as cloud hosting, email delivery, payment processing, and AI image generation) to provide our services. We choose reputable providers but are not responsible for outages or issues caused by them.
Setup fees are charged when you place your order. For some plans (Pro and Enterprise), the setup fee is split 50/50 — 50% due at signing, 50% due when your site launches. The split is shown on your order summary before you submit.
If your plan includes a monthly subscription, your first month is charged with your setup fee. After that, your subscription renews automatically every month on the same date until you cancel.
Some plans include limits (officer count, client count). If you exceed your plan's included limits, overage fees apply at the rates listed on our pricing page. We'll notify you before charging overages and give you the option to upgrade your plan instead.
We accept payment by credit card and ACH bank transfer through our payment processor. By providing payment information, you authorize us to charge the applicable amounts.
If a payment fails or is declined, we will retry it. If payment is not received within 14 days of the due date, we may suspend your services until payment is received. We do not charge late fees on subscriptions, but you remain responsible for the unpaid balance.
This is the most important section. Please read it carefully.
Setup fees are non-refundable once we begin work. "Beginning work" includes the discovery call, design mockups, content drafting, code development, or any other deliverable activity on our part. If you cancel before the discovery call, you may request a refund of the setup fee within 7 days of your order and we will issue it (less any payment processing fees).
You can cancel your monthly subscription at any time by emailing support@owlwebworks.com or through your portal account settings. Cancellation takes effect at the end of your current billing period.
Monthly subscription fees are non-refundable for the current billing period. We do not pro-rate partial months.
When your subscription ends, we stop providing portal services and ongoing maintenance. We will keep your site online for 30 days to give you time to move it elsewhere. After 30 days, the site may be taken offline. You retain ownership of any content and design assets we delivered to you (see section 6).
We reserve the right to cancel an account for abusive behavior, fraudulent activity, or repeated failed payments. In those cases, we will not refund setup fees or unused subscription time.
What's included in your plan is described on our pricing page and in your order confirmation. Additional work outside the agreed scope (extra pages, custom integrations, redesigns after launch) may require a separate quote.
We commit to launch timelines based on you providing content, feedback, and approvals promptly. Typical timelines are 4-8 weeks from discovery call to launch, depending on plan complexity. If you delay providing information or approvals, the timeline extends accordingly — but this does not extend refund eligibility.
Your plan includes a reasonable number of revision rounds during the design and content phase (typically 2-3 rounds per page). Revisions beyond what's included may be billed at our standard hourly rate.
Any content you provide to us (your logo, photos, text, customer lists, business information) remains your property. You grant us a license to use it solely to provide our services to you.
The website code, design, and creative assets we deliver to you become your property once the setup fee is paid in full. Until then, we retain ownership of all deliverables. If you cancel before paying the setup fee, you do not have rights to use any partial work.
The client portal software, scheduling tools, and other platform features are licensed to you for use while you have an active subscription. You do not own this software; you have a non-exclusive, non-transferable license to use it.
When we use AI to generate images for your site, the rights to those images are governed by the AI provider's terms. We provide them to you as part of your site, and you may continue using them for your business purposes.
You agree not to upload content that is illegal, infringing on others' rights, defamatory, obscene, or harmful. We may remove content that violates this without notice.
If your plan includes a client portal, you may store information about your customers and employees there. You are responsible for handling that data in compliance with applicable laws (including privacy laws in your jurisdiction).
We back up our systems regularly, but you should also maintain your own backups of critical content. We are not liable for data loss caused by your own actions, third-party services, or events outside our control.
You can request an export of your portal data at any time. We will provide it in a reasonable format within 14 days.
We host your site on commercial cloud infrastructure. We target 99.5% uptime, but we do not guarantee it. Brief outages for maintenance, third-party service failures, or events outside our control are expected and not breaches of this agreement.
We monitor our systems and respond to outages as quickly as we can. For critical outages affecting your site, contact support@owlwebworks.com and we will prioritize a fix.
We provide our services with reasonable care and skill. However:
To the maximum extent permitted by law, our total liability to you for any claim arising from this agreement is limited to the amount you paid us in the 12 months prior to the claim.
We are not liable for indirect, consequential, incidental, or punitive damages — including lost profits, lost business, lost data, or reputational harm — even if we were warned about the possibility of such damages.
This limitation applies regardless of the legal theory (contract, tort, statute, etc.).
If you have a problem, please email support@owlwebworks.com before pursuing any legal action. Most disputes can be resolved with a conversation. We commit to responding within 5 business days.
This agreement is governed by the laws of the State of California, USA, without regard to its conflict of laws principles.
Any legal action arising from this agreement must be brought in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes (affecting your rights or obligations), we will notify you by email at least 30 days before the changes take effect. Continued use of our services after that date means you accept the updated terms.
Questions about these terms? Email us at support@owlwebworks.com.
Owl Web Works · A division of the Owl Badges family of products. All rights reserved.